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Conflict Management
Conflict Management
Course Description

Provides an understanding of conflict, how conflicts arise and how they can be managed and prevented.

Delegates will learn essential communication skills to enable them to deescalate aggressive situations and support those affected by bullying.

Designed to suit all those seeking to ensure a safer working environment and positive attitudes.

Course Objectives
  • Introduction
  • Causes and effects of conflict
  • Identifying signs of conflict
  • Diffusing the situation
  • Minimising future conflict
  • Laws and legislation
  • Creating and maintaining a safe working environment
  • De-escalating confrontation
  • Ensuring the safety of yourself and others
  • Controlled, practical application and scenarios
Suitable For

All

Pre-Course Requirements

None.

Conflict Management
Duration One day.
LocationPilgrims Academy, Redhill, Surrey, and Peterborough.
PriceContact Us For Prices & Info.

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